Refund Policy

Effective Date: 10/6/2023

This Refund Policy explains the terms and conditions for requesting refunds on products purchased through the SendibadExpress website ("Website"). By making a purchase on our Website, you agree to abide by this Refund Policy.

1. Eligibility for Refunds

1.1. Defective or Damaged Products: We will gladly issue a refund or replacement for any product that arrives defective or damaged. Please contact our customer support team at [support@sendibadexpress.com] within [ 1 ] days of receiving the damaged or defective product. Provide clear photos of the damaged item and its packaging.

1.2. Incorrect Product: If you receive a product different from what you ordered, please contact us within [ 1 - 3 ] days of receiving the incorrect item. We will arrange for a refund or send the correct item, as applicable.

1.3. Order Cancellation: You may cancel your order and receive a full refund if you do so before the order is shipped. Once the order is shipped, it is subject to the terms of our return policy.

2. Return and Refund Process

2.1. Return Authorization: To request a refund for eligible products, please contact our customer support team at [support@sendibadexpress.com](mailto:support@sendibadexpress.com) and provide your order number and a description of the issue.

2.2. Return Shipping: For eligible returns, we may provide you with a return shipping label. You are responsible for securely packaging the product and returning it in its original condition.

2.3. Refund Processing: Once we receive the returned product, we will inspect it and process your refund within [number of days] days. Refunds will be issued to the original payment method used for the purchase.

3. Non-Refundable Items

3.1. The following items are generally non-refundable:

- Downloadable digital products (e.g., ebooks, software).
- Gift cards or vouchers.
- Products that are not in their original condition or that show signs of use.

4. Contact Us

4.1. If you have questions or concerns regarding our Refund Policy, please contact us at:

SendibadExpress  
Lebanon
Email: [support@sendibadexpress.com]  
Phone: [+961 81 526 094]