Return Policy

Effective Date: 10/6/2023

This Return Policy outlines the terms and conditions for returning products purchased through the SendibadExpress website (www.sendibadexpress.com). By making a purchase on our Website, you agree to adhere to this Return Policy.

 

1. Eligibility for Returns

1.1. Product Condition: We accept returns for products that are in their original condition, unopened, and unused.

1.2. Return Window: You must initiate the return process within [ 5 - 7 ] days of receiving your order. Returns requested after this period may not be accepted.

 

2. Non-Returnable Items

2.1. Certain items are generally non-returnable, including:

- Downloadable digital products (e.g., ebooks, software).
- Gift cards or vouchers.
- Products that have been opened, used, or damaged by the customer.

 

3. Return Process

3.1. Requesting a Return: To request a return, please contact our customer support team at [support@sendibadexpress.com] and provide your order number, a description of the product you wish to return, and the reason for the return.

3.2. Return Authorization: We will review your return request and provide you with instructions on how to proceed if the return is approved.

3.3. Return Shipping: You are responsible for securely packaging the product and returning it to the address provided by our customer support team. We recommend using a trackable shipping method.

 

4. Refund Process

4.1. Inspection: Once we receive the returned product, we will inspect it to ensure it meets our return criteria.

4.2. Refund: If the product is in acceptable condition, we will process your refund within [ 4 - 6 ] days. Refunds will be issued to the original payment method used for the purchase.

 

5. Restocking Fee

5.1. We reserve the right to charge a restocking fee for returned items, which will be deducted from your refund. The restocking fee, if applicable, will be communicated to you before processing the return.

 

6. Contact Us

6.1. If you have questions or concerns regarding our Return Policy, please contact us at:

SendibadExpress  
Lebanon  
Email: [support@sendibadexpress.com]
Phone: [+96181526094]